Our team have a passion for delivering exceptional service and look forward to creating a pleasant, personal and unforgettable experience when you stay with us.

We are dedicated to ensuring your event runs smoothly, right from the planning stages through to discussing feedback. Should you need to contact a specific member of staff, a handy guide can be found below.

Senior Management


Michael McKay

General Manager


mike.mckay@missendenabbey.ltd.uk

01494 866811 – OPTION 4

I joined the Abbey in January 2022. As the General Manager of Missenden Abbey, my role is to lead a team of amazing people to deliver the very best service to our guests at all times. Having worked in the Hotel Industry for many years, I am a fellow of the Hospitality Association and Chairman of Concord Hotels, a not-for-profit Training and Development company that provides FE college graduates with practical experience in the industry.

My favourite thing about the Abbey is the unique nature of Missenden Abbey with its history and provenance makes the challenge of developing a full service hotel an exciting prospect.

Fun Fact: I am a Level 3 RFU rugby coach and have been involved with the club and county representative sides for more than 20 years. I had the pleasure of being involved when the Hertfordshire Under 15 side won the National Title in 2005 with two of the players going on to play (and Captain) England and the British and Irish Lions.        

Ross Hughes

Deputy General Manager


ross.hughes@missendenabbey.ltd.uk

01494 866811 – OPTION 4

I have worked at Missenden Abbey for 18 years since the tender age of 16, in many different job roles, including Hospitality Supervisor, Front of House Manager and Operations Manager.

In my current role of Deputy General Manager I am responsible for the operations, costs and people management for areas of Reception, Security, IT, Support Service, Housekeeping, Catering and Hospitality teams. It is ultimately my role to put in place processes so that the customer has the best possible journey, from the moment they make the booking here at the abbey to the moment they leave and making sure they leave wanting to come back.

My favourite thing about Missenden Abbey is the family feel that it has. Anyone can talk to anyone and there is never a divide within departments or staff.

Fun Fact: On Holiday in 1994 I won the go home alone award from the Thomson Kids Club. For the duration of the holiday I was referred to as Rusty, so when announced for the award my parents were like thank god that’s not Ross, when in fact it was me and I gave them a Bogus name. To say they were quite embarrassed was an understatement. We never went back to that Majorcan hotel again!

Suze Ward

Sales & Marketing Manager


(Currently on Maternity Leave)

suze.ward@missendenabbey.ltd.uk

01494 866811 – OPTION 4

Having worked in various hotels around the country for the last 18 years I am happy to have spent the last 5 of those years working at Missenden Abbey in my home county of Buckinghamshire.

I head up the Sales and Marketing function for the venue, we are a team of highly driven and skilled individuals responsible for looking after a variety of clients and events from weddings to large conferences.

No two days are the same in the sales office and we do enjoy a challenge but most of all we love showing off the beautiful venue to prospective clients, especially on a sunny day.

My favourite thing about Missenden Abbey is that it’s a venue like no other, and no 2 days are the same.

Fun Fact: I met the singer Seal at the top of the Eiffel tower, he told me off for taking photos of him without asking permission but then relented and had a photo taken with me.

Conference & Wedding Sales


Linda Brown

Senior Sales Executive


sales@missendenabbey.ltd.uk

01494 866811 – OPTION 3

I have worked at Missenden Abbey for 28 years from way back in 1991.

I am a Sales Executive selling conference space, events and weddings. I also account manage many charities and long term clients.

My favourite thing about Missenden Abbey is the lovely building and great team.

Fun Fact: I lived with a poltergeist when I was 10.

Natasha Stevenson-Venuti

Wedding & Events Sales Executive


weddings@missendenabbey.ltd.uk

01494 866811 – OPTION 3

I joined Missenden Abbey in 1999 and had previously worked abroad for many years. Upon returning to the UK I joined a company organising outdoor team building events and had also been a professional makeup artist. I have been coordinating weddings at Missenden Abbey for nearly 20 years which basically means I sell and coordinate weddings and functions. I also organise Wedding Fairs and Experience Days. I love the beautiful grounds we are surrounded by and all the great people that I work with!

Fun Fact: My Italian heritage means I am passionate about wine & prosecco!!!

Megan Hassall

Sales Executive


sales@missendenabbey.ltd.uk

01494 866811 – OPTION 3

Marketing


Michelle Bishop

Marketing Executive


michelle.bishop@missendenabbey.ltd.uk

01494 866811 – OPTION 3

I started working at Missenden Abbey in November 2018. I look after all elements of marketing including the website, social media, flyers, brochures and advertising. I really enjoy this role as it gives me an opportunity to bring out my creative side and experiment in all aspects of marketing. No day is the same which keeps my job very exciting. My favourite thing about Missenden Abbey is how welcoming and friendly all the staff are, and how beautiful the Abbey is.

Fun Fact: I have sat on a real life alligator, held a tarantula & a python and swam with dolphins and stingrays. I love all different kinds of animals and it’s incredible to get up close to them – swimming with great whites is definitely next on my bucket list!

Reception


Emma Horner

Head of Reception


reception@missendenabbey.ltd.uk

01494 866811 – OPTION 2

I started at Missenden Abbey in November 2020 as a Receptionist and Customer Service Advisor and progressed to Head of Reception in July 2021. We are the first impression of our guests and clients so we pride ourselves on being welcoming and smiley, whilst ensuring your experience at Missenden Abbey is the best it can be. My favourite thing about Missenden Abbey are the people, I started at a crazy time during the Coronavirus pandemic and the team could not have made me feel more welcome and part of the family.

Fun Fact: A fun fact about me is I’m also a freelance Makeup Artist for Film & TV, I’ve worked on several John Lewis Christmas Ads and rubbed shoulders with a few celebrities (I won’t name drop).

Babita Tandon

Receptionist & Customer Service Advisor


reception@missendenabbey.ltd.uk

01494 866811 – OPTION 2

I started at the Abbey in February 2022 and have been made very welcome as a home from home.

I support Front of House as the first point of contact and one of the welcoming faces of the Abbey.  I have worked in a variety of customer service roles, in hotels and airlines (and even a mortgage company) and I love that no two days are ever the same in hospitality.  You never know who will walk through the doors and what you will be dealing with on any one day – which keeps the job fresh and exciting.

The beautiful grounds are an absolute pleasure to work in and the team are great – the Abbey has a wonderful family atmosphere.

Fun Fact: I am educated by Nuns in a Convent!

Karen Warner

Weekend Receptionist


reception@missendenabbey.ltd.uk

01494 866811 – OPTION 2

Wedding & Events


Laura Young

Wedding & Events Manager


laura.young@missendenabbey.ltd.uk

01494 866811 – OPTION 4

I have worked at Missenden Abbey for over 5 years. My favourite thing about Missenden Abbey is the history, if the walls could talk I would love to listen to their stories of this place!

Fun Fact: I loved Sabrina the teenage witch so much growing up that I wanted to be her, I had all of the merchandise and seasons on DVD. I even asked my hairdresser for the same short haircut, which was a huge mistake as I looked more like a page boy with a bad blow dry! You live and learn!

Annabel Openshaw

Events Coordinator


annabel.openshaw@missendenabbey.ltd.uk

01494 866811 – OPTION 4

Hospitality - Bar & Restaurant


Kathy Cousins

Hospitality Manager


kathy.cousins@missendenabbey.ltd.uk

01494 866811 – OPTION 4

I am the longest standing staff member at Missenden Abbey, having worked here since 1990. As the Hospitality Manager I am responsible for the day to day operations of the Hospitality department including the bar, restaurant and social events. I also act as a wedding coordinator alongside the events team. My favourite thing about Missenden Abbey are the challenges that have taken place in the past and inevitably will do so in the future within the industry. There are no two months the same, this keeps the job interesting and keeps my passion alight.

Fun Fact: At meetings I am known for extending an already long meeting by that “Just one more thing” to add – amongst groans from the team. In fact I have won an award for just that.

Gabriel Tanase

Hospitality Restaurant Supervisor


gabriel.tanase@missendenabbey.ltd.uk

01494 866811 – OPTION 4

Mary Gunter

Hospitality Bar Supervisor


mary.gunter@missendenabbey.ltd.uk

01494 866811 – OPTION 4

Business & Revenue / Finance


Jonathan Dean

Business & Revenue Analyst


jonathan.dean@missendenabbey.ltd.uk

01494 866811 – OPTION 4

I have worked at Missenden Abbey for the past 15 years.

My job role is to improve Missenden Abbeys efficiency by developing technical solutions to business problems through analysis, defining and documenting requirements and implementation plans.

My favourite thing about Missenden Abbey is the staff and team spirit.

Fun Fact: I can drink 4 cups of water at once.

Julie Rushworth

Finance Administrator


julie.rushworth@missendenabbey.ltd.uk

01494 866811 – OPTION 4

Kitchen


Philip Child

Head Chef


philip.child@missendenabbey.ltd.uk

01494 866811 – OPTION 4

I started working at Missenden Abbey 30 years ago as a Commis Chef and have worked my way up the ranks to Head Chef. I work closely with local suppliers using their produce in the design of menus, this includes working with The Walled Garden Charity and using their seasonal produce. I also help to plan and design menus for community events such as craft fairs, murder mystery dinners and quiz nights.

My favourite thing about Missenden Abbey is the location and the grounds, the staff and the history.

Fun fact: I love travelling to south-east Asia to experience different food types and cooking techniques.

Housekeeping & Support Services


Natalie Peacock

Facilities Manager

(Housekeeping & Support Services)


natalie.peacock@missendenabbey.ltd.uk

01494 866811 – OPTION 4

I started working at Missenden Abbey about 9 years ago as a Housekeeper and worked my way up to Facilities Manager.

I am responsible for the day to day operations of the Housekeeping and Support Services departments, making sure our high standards are met throughout the abbey and over seeing that our corporate and residential clients have the best experience with us.

My favourite thing about working at Missenden Abbey is the team spirit and beautiful surroundings.

Fun fact; My favourite film is Transformers and I have a talking Bumble Bee helmet!