Our team have a passion for delivering exceptional service and look forward to creating a pleasant, personal and unforgettable experience when you stay with us.

We are dedicated to ensuring your event runs smoothly, right from the planning stages through to discussing feedback. Should you need to contact a specific member of staff, a handy guide can be found below.

Senior Management


Eva Neupauer-Jones

General Manager


Originally born in Slovakia, I have spent over 20 years working in not-for-profit organisations in Slovakia and the UK. I joined Missenden Abbey 17 years ago, and over those years I have progressed into my current role of General Manager. My responsibilities are for the overall management of this multi-functional historical venue, including financial targets for all income areas in corporate meeting facilities, weddings and event management.

I hold a Masters Degree in Leadership and Management, and have dedicated my career to working within people centred organisations. My biggest passion is people development. In my current role I have introduced an Apprentice Scheme within the staff structure. I am a real ‘foodie’ and get excited about anything healthy and nutritious.

My two favourite things are people and food, this is what drove me to working with local charities on the development of the Missenden Walled Garden Charity – a centre for people with learning disabilities, who grow produce for the Abbey kitchens and maintain our grounds. Look out for our fresh herbs and salad leaves and taste the difference!

Suze Ward

Commercial Sales Manager


suze.ward@missendenabbey.ltd.uk

01494 866811 – OPTION 4

Having worked in various hotels around the country for the last 18 years I am happy to have spent the last 5 of those years working at Missenden Abbey in my home county of Buckinghamshire.

I head up the Sales and Marketing function for the venue, we are a team of highly driven and skilled individuals responsible for looking after a variety of clients and events from weddings to large conferences.

No two days are the same in the sales office and we do enjoy a challenge but most of all we love showing off the beautiful venue to prospective clients, especially on a sunny day.

My favourite thing about Missenden Abbey is that it’s a venue like no other, and no 2 days are the same.

Fun Fact: I met the singer Seal at the top of the Eiffel tower, he told me off for taking photos of him without asking permission but then relented and had a photo taken with me.

Ross Hughes

Operations Manager


ross.hughes@missendenabbey.ltd.uk

01494 866811 – OPTION 4

I have worked at Missenden Abbey for 18 years since the tender age of 16, in many different job roles, including Hospitality Supervisor & Front of House Manager.

In my current role of Operations Manager I am responsible for the operations, costs and people management for areas of Reception, Security, IT, Support Service, Housekeeping, Catering and Hospitality teams. It is ultimately my role to put in place processes so that the customer has the best possible journey, from the moment they make the booking here at the abbey to the moment they leave and making sure they leave wanting to come back.

My favourite thing about Missenden Abbey is the family feel that it has. Anyone can talk to anyone and there is never a divide within departments or staff.

Fun Fact: On Holiday in 1994 I won the go home alone award from the Thomson Kids Club. For the duration of the holiday I was referred to as Rusty, so when announced for the award my parents were like thank god that’s not Ross, when in fact it was me and I gave them a Bogus name. To say they were quite embarrassed was an understatement. We never went back to that Majorcan hotel again!

Conference & Wedding Sales


Natasha Stevenson-Venuti

Wedding & Events Sales Executive


weddings@missendenabbey.ltd.uk

01494 866811 – OPTION 3

I joined Missenden Abbey in 1999 and had previously worked abroad for many years. Upon returning to the UK I joined a company organising outdoor team building events and had also been a professional makeup artist. I have been coordinating weddings at Missenden Abbey for nearly 20 years which basically means I sell and coordinate weddings and functions. I also organise Wedding Fairs and Experience Days. I love the beautiful grounds we are surrounded by and all the great people that I work with!

Fun Fact: My Italian heritage means I am passionate about wine & prosecco!!!

Linda Cuthbert

Conference Sales Executive


sales@missendenabbey.ltd.uk

01494 866811 – OPTION 3

I have worked at Missenden Abbey for 28 years from way back in 1991.

I am a Sales Executive selling conference space, events and weddings. I also account manage many charities and long term clients.

My favourite thing about Missenden Abbey is the lovely building and great team.

Fun Fact: I lived with a poltergeist when I was 10.

Marketing


Michelle Bishop

Marketing Executive


michelle.bishop@missendenabbey.ltd.uk

01494 866811 – OPTION 3

I started working at Missenden Abbey in November 2018. I look after all elements of marketing including the website, social media, flyers, brochures and advertising. I really enjoy this role as it gives me an opportunity to bring out my creative side and experiment in all aspects of marketing. No day is the same which keeps my job very exciting. My favourite thing about Missenden Abbey is how welcoming and friendly all the staff are, and how beautiful the Abbey is.

Fun Fact: I have sat on a real life alligator, held a tarantula & a python and swam with dolphins and stingrays. I love all different kinds of animals and it’s incredible to get up close to them – swimming with great whites is definitely next on my bucket list!

Reception


Emma Horner

Head of Reception


reception@missendenabbey.ltd.uk

01494 866811 – OPTION 2

I started at Missenden Abbey in November 2020 as a Receptionist and Customer Service Advisor and progressed to Head of Reception in July 2021. We are the first impression of our guests and clients so we pride ourselves on being welcoming and smiley, whilst ensuring your experience at Missenden Abbey is the best it can be. My favourite thing about Missenden Abbey are the people, I started at a crazy time during the Coronavirus pandemic and the team could not have made me feel more welcome and part of the family.

Fun Fact: A fun fact about me is I’m also a freelance Makeup Artist for Film & TV, I’ve worked on several John Lewis Christmas Ads and rubbed shoulders with a few celebrities (I won’t name drop).

Ellie Ponting

Receptionist / Customer Service Advisor


reception@missendenabbey.ltd.uk

01494 866811 – OPTION 2

I am currently working as a member of the front of house team, having started at the Abbey after completing my university degree in the summer of 2021. My favourite thing about working at the Abbey is the stunning grounds that I get the pleasure of working in every day. I am excited to get the opportunity to meet the wide range of people who come through the Abbey doors and to be apart of making everyone’s stay the best it can be.

Fun fact: I have a passion for all things designing and creating, ranging from making my own prom dress to designing and building a shed during lockdown.

Hospitality & Events


Kathy Cousins

Hospitality Manager


kathy.cousins@missendenabbey.ltd.uk

01494 866811 – OPTION 4

I am the longest standing staff member at Missenden Abbey, having worked here since 1990. As the Hospitality Manager I am responsible for the day to day operations of the Hospitality department including the bar, restaurant and social events. I also act as a wedding coordinator alongside the events team. My favourite thing about Missenden Abbey are the challenges that have taken place in the past and inevitably will do so in the future within the industry. There are no two months the same, this keeps the job interesting and keeps my passion alight.

Fun Fact: At meetings I am known for extending an already long meeting by that “Just one more thing” to add – amongst groans from the team. In fact I have won an award for just that.

Laura Young

Wedding & Events Manager


laura.young@missendenabbey.ltd.uk

01494 866811 – OPTION 4

I have worked at Missenden Abbey for over 5 years. My favourite thing about Missenden Abbey is the history, if the walls could talk I would love to listen to their stories of this place!

Fun Fact: I loved Sabrina the teenage witch so much growing up that I wanted to be her, I had all of the merchandise and seasons on DVD. I even asked my hairdresser for the same short haircut, which was a huge mistake as I looked more like a page boy with a bad blow dry! You live and learn!

Annabel Openshaw

Events & Hospitality Assistant


annabel.openshaw@missendenabbey.ltd.uk

01494 866811 – OPTION 4

Mary Gunter

Hospitality Bar Supervisor


mary.gunter@missendenabbey.ltd.uk

01494 866811 – OPTION 4

Business & Revenue / Finance


Jonathan Dean

Business & Revenue Analyst


jonathan.dean@missendenabbey.ltd.uk

01494 866811 – OPTION 4

I have worked at Missenden Abbey for the past 15 years.

My job role is to improve Missenden Abbeys efficiency by developing technical solutions to business problems through analysis, defining and documenting requirements and implementation plans.

My favourite thing about Missenden Abbey is the staff and team spirit.

Fun Fact: I can drink 4 cups of water at once.

Julie Rushworth

Finance Administrator


julie.rushworth@missendenabbey.ltd.uk

01494 866811 – OPTION 4

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Kitchen


Philip Child

Head Chef


philip.child@missendenabbey.ltd.uk

01494 866811 – OPTION 4