The privacy and rights of our customers and website users is important to us and we ensure to safeguard it in line with the Data Protection Act (2017) and the principles of the General Data Protection Regulation affective from 25th May 2018.
1.0 What information do we collect about you?
We collect information that you provide to us in the following ways:
• Enquiry or booking form online or by email or in person
• Entering a competition online or in person
• Attending one of our events and signing in
• Subscribing to our mailing list
• When we ask you for feedback to help with business development
• CCTV in operation on the premises
The information collected varies on the purpose, but can include your name, address, email address, telephone number, company, partial car registration number, and CCTV profile.
1.1 What information do we collect from third parties?
Missenden Abbey may receive your information in the form of an enquiry from the following (but not limited to) platforms that you have submitted your information to:
This information can include your name, email address, telephone number, address, event budget and company details.
1.2 Information collected through automated technologies
As you interact with our website, we may automatically collect technical data regarding your devices, region, browsing actions and patterns. This information cannot be linked personally to you and is anonymous.
2.0 How do we use information about you?
We only use your personal information when the law allows us to, putting your freedom and rights first. We may use your information in the following circumstances:
• To process your booking and manage your account
• Further communication with you to perform the contract we entered in with you
• To gather feedback regarding your event or stay with us to help improve our services
• To send you promotions and special offers regarding the product or service that you have legitimate interest in
• To send you news about the company and upcoming events if you have provided consent to do so
We would like to send you information about upcoming events, company news, special offers and fundraising activities. We will only send you marketing communications if you have expressed legitimate interest into a particular product or service or if you have consented and subscribed to our full mailing list.
You can opt-out of our mailing list at any time by opening one of our promotional emails and clicking “unsubscribe”.
Unsubscribing from our mailing list does not automatically delete your information from our collection.
2.3 Sharing your information to third parties
Missenden Abbey will never share your information with third parties unless you have provided consent to do so. The only instances this will occur is if you attend an exhibition at our venue whereby suppliers would like access to your information. In this case, you would be required to either provide or reject consent when signing in at the event.
3.0 Access to your information and accuracy
You have the right to know what information we hold about you. If you would like to request a copy of all the information we have on file about you, then please email us at firstname.lastname@example.org or write to us at the address below:
Data Management Team
We endeavour to keep all data accurate and up to date, therefore you can also use this contact information if you suspect the information we have on you to be incorrect.
4.0 How do we protect your information and how long do we keep it?
We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use. All information is stored on an encrypted server and cannot be accessed by anyone outside of the organisation. Missenden Abbey are now operating as a paperless company (as of 1st May 2018) therefore no paper records containing your information are stored.
Missenden Abbey will store your information for various retention periods depending on the type of information it is and what the law states. The table below outlines how long we will keep your information based on where it was collected from.
| Information Collected
|| Retention Period|
| Booking enquiry
||3 years after last enquiry |
| Payment transaction
||7 years (anonymised after 3) |
| Mailing list subscription
||Until you opt-out |
| CCTV footage
|| 5 months (accessible only during an investigation)|
If the original place of data collection is not listed above, information collected will not be kept for any amount of time.
4.1 CCTV Footage
Missenden Abbey has 9 CCTV cameras throughout the building and externally around the grounds covering points of access, car parks and high traffic areas. The CCTV footage is monitored live from 10pm to 7am by security and footage is recorded and stored for a period of 5 months. Recorded footage is only accessible during an investigation. You have the right to request footage recorded of yourself, please see section 3 regarding making a data request.
4.2 Breach management
A data breach is an incident where a person’ rights and freedom have been put at risk. If you believe there has been a data breach that concerns yourself or another natural person, please let us know as soon as possible and an internal investigation will take place. If it is found that a data breach has happened then we will report it to the Information Commissioners Office (ICO) without delay and within 72 hours of discovery.
7.0 Contact us
t: 01494 866811
Missenden Abbey | London Road | Great Missenden | Bucks | HP16 0BD