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Apprentice Case Study - Eloise

Eloise Chatwin has successfully completed an apprenticeship as a general assistant at Missenden Abbey Conference Centre and has now been employed as a Food and Beverage Assistant.

Eloise Chatwin, Food and Beverage apprentice at Missenden Abbey

The 18-year-old completed an Apprenticeship in Catering qualification with Aylesbury College while working at Missenden Abbey, which is owned by Buckinghamshire New University.

Eloise completed Level 2 and Level 3 Apprenticeships during an 18-month apprenticeship.

She said: “I feel very excited that I managed to achieve a level in my apprenticeship that made my employers want to keep me on and extend my role to a full-time position. I feel that without my apprenticeship, this opportunity would not have been possible.


“My apprenticeship prepared me for my full-time position because if I were to make a mistake, I was able to learn from it and develop my skills with support from my team members. My apprenticeship has made me feel confident to succeed in my full-time role thanks to the experience I have gained.”


Eloise says she one day dreams of owning a pub and feels closer to that goal thanks to the apprenticeship.

She added: “I feel that my experience as an apprentice and now my full-time role in food and beverage has given me the skills I need to pursue this dream.

“I have gained experience in front of house customer service, navigating my way around a busy bar, and taking on responsibilities of successful running of events.”

Eloise had also previously studied a Level 1 Introduction into Professional Cookery (VRQ) at Aylesbury College and had experience working in cafes and waitressing.

During her time at Missenden Abbey she has also met Royalty in the shape of The Earl of Wessex when His Royal Highness chaired the annual meeting of The Duke of Edinburgh's International Award Foundation's International Council at the venue.

The Royal visitor was chairing the two-day governance meeting at the conference centre when he took time out of his busy schedule to meet with young apprentices working at the Abbey.

Kathy Cousins, Hospitality Manager at Missenden Abbey Conference Centre, said: “In the first instance you meet Eloise it is clear she is an intelligent determined ambitious young lady.

“In the time she has been here Eloise has become a valuable member of our team.”

Annette Gimbert, People Engagement Director at Bucks New University, said the apprenticeships scheme was a good opportunity to tie up on-the-job experience at Missenden Abbey Conference Centre with a qualification from Aylesbury College.

She said: “Apprentices have the training opportunities and Missenden Abbey benefits from the work opportunities.

“We give people skills and training and there is always the chance that if vacancies arise, apprentices could be in line to apply once they finish their training.

“It is fantastic for Missenden Abbey Conference Centre, and Bucks New University, to be able to benefit these young people by developing and challenging them in the workplace.”